Terms and Conditions

These Terms and Conditions are CME's service terms. They govern marine engineering, generator services, mechanical and electrical work, diagnostics, servicing, repairs, maintenance, parts supply, testing and related work provided by Coastal Marine Engineering Ltd ("CME", "we", "our", "us").

Using this website alone does not create a contract for engineering services. A service contract is formed only when we accept an instruction, issue a booking, confirm chargeable attendance, or you accept a quote, estimate, diagnostic authorisation, time-and-materials instruction or other written scope from us.

Later updates to these online terms do not silently rewrite work already accepted under an earlier version. The version that applies to a particular quotation, booking, payment instruction or job should be identified in the relevant document or record wherever practicable.

Part A - Terms Applying to All Customers

1. Parties and definitions

• "Customer" means the person, business, owner, manager, operator, yard, marina, public body or other organisation instructing CME or accepting CME's proposal.
• "Asset" means the vessel, engine, generator, plant, electrical system, controls, equipment, component, parts or site to which the work relates.
• "Work" means the agreed investigation, attendance, diagnosis, supply, service, repair, maintenance, testing, report or other service we provide.
• "Business customer" and "consumer customer" are treated differently where the law requires or permits different terms.

2. Website information

Information on this website describes CME's capabilities generally. It is not vessel-specific engineering, electrical, mechanical, safety, operational, financial or legal advice. You should not rely on website text as a diagnosis of a particular asset or as authority to operate unsafe equipment.

3. Authority to instruct CME

• The person instructing us confirms that they own the asset or are authorised by the owner, manager, operator or bill-to party to instruct the relevant work.
• The instructing person confirms that they have authority to approve expenditure, provide access, permit testing where agreed, and give accurate owner, manager and billing details.
• If you instruct us on behalf of another person or organisation, you remain responsible for the instruction and the information you provide unless we expressly agree in writing to contract only with another named party.
• If owner, manager, instructing person and bill-to party differ, we may require written confirmation of authority before work starts or continues.

4. Quotes, estimates, diagnostics and time-and-materials work

• A fixed quotation applies only to the scope, assumptions, exclusions and validity period stated in it.
• An estimate is an informed indication of likely cost, based on information available at the time. It is not a fixed price unless we expressly say so.
• A diagnostic authorisation allows us to investigate, inspect, test and report on accessible evidence. It does not guarantee that every fault or hidden condition will be found in one visit.
• Time-and-materials work is charged by the labour, parts, materials, travel and other chargeable items properly incurred for the agreed scope.
• We will not use the words quote, estimate, diagnostic authorisation and time-and-materials interchangeably in a customer document where that distinction affects price, scope or risk.

5. Scope, investigation and hidden conditions

• Engineering systems can have more than one fault at the same time. Resolving one fault does not mean unrelated systems are fault-free.
• Diagnosis is based on the condition of the asset, the information supplied to us, and the parts of the asset we can safely and reasonably inspect at the relevant time.
• Dismantling, load testing or further access may reveal hidden corrosion, seized components, contamination, undocumented modifications, previous poor repairs, obsolete parts or additional failures.
• Pre-existing corrosion, wear, contamination, damage, misuse, neglected maintenance, third-party work and undocumented modifications are not CME workmanship, although they may affect the work we can carry out and the result achieved.
• Nothing in these Terms excuses a failure by CME to exercise reasonable care and skill.

6. Variations and additional authorisation

• If the agreed scope needs to change, we may issue a revised quote, estimate, diagnostic update or variation request before carrying out additional chargeable work.
• A variation should identify the new condition found, the proposed additional scope, and the likely price or timing effect where practicable.
• We may carry out minor additional work without a separate document only where that is clearly within the existing instruction or separately authorised by the customer.
• Any pre-approved variation threshold must be stated in writing. It is not implied by these Terms, and it should not be applied automatically to a consumer customer.

7. Parts, materials and customer-supplied items

• We may supply original equipment, equivalent, aftermarket or specialist parts where appropriate for the asset and agreed scope, unless the customer document specifies otherwise.
• Supplier availability, carriage, import timing and obsolete components can affect timing and price. We will discuss material changes where practicable before committing the customer to additional cost.
• We may require advance payment for high-value, special-order or non-returnable parts before ordering.
• Title to parts supplied by us remains with CME until paid for in full, where that is legally effective. Risk in parts passes on delivery, installation or collection as appropriate to the work and customer status.
• If a customer supplies parts, batteries, electronics, filters, lubricants, engines, components or accessories, CME is responsible for its workmanship but not for the quality, provenance, compatibility, completeness or manufacturer performance of the customer-supplied item.
• Extra labour, diagnosis, delay or reattendance caused by an incorrect, defective, incomplete or incompatible customer-supplied item may be chargeable where fair and lawful.

8. Access, safety and customer information

• The customer must provide safe and lawful access to the asset or site, including keys, marina or yard approval, escorts, permits, inductions, parking, lifting arrangements, shore-power arrangements and safe working space where needed.
• The customer must tell us about known hazards, including flooding, fuel leaks, electrical hazards, battery condition, LPG or gas, chemicals, contamination, asbestos where relevant, dangerous modifications, unstable structures, confined spaces, site rules and permit requirements.
• We may stop, pause, reschedule or refuse work where access is unsafe, unlawful, materially different from what was described, or would expose people, property or the environment to unacceptable risk.
• These customer duties do not transfer CME's own health and safety obligations to the customer.

9. Testing, operation and movement

• Work may require engines, generators, electrical systems, controls, batteries, pumps, fuel systems or associated equipment to be operated, energised, isolated, load-tested or otherwise tested.
• Testing is carried out only so far as we consider reasonably necessary and safe for the agreed scope, available access and known condition of the asset.
• Vessel movement, sea trial, craneage, haulage or operation outside ordinary static testing requires separate authority where the risk or circumstances justify it.
• The customer remains responsible for ensuring the asset is insured, permitted, crewed or authorised for any movement or operational test that the customer asks us to perform or support.

10. Subcontractors and specialists

We may use competent specialists, electricians, divers, machinists, fabricators, lifting contractors, haulage providers, testing specialists or other subcontractors where reasonably needed for the work. We remain responsible for selecting and managing subcontractors with reasonable care where we appoint them, but we are not responsible for a customer-appointed third party except where the law says otherwise.

11. Scheduling, urgent work and delays

• Our normal business hours are Monday to Friday, 08:00–18:00.
• Our phone lines may remain active outside those hours and we may try to answer urgent breakdown or call-out requests, but the lines are not always covered.
• Unless we expressly confirm a response commitment in writing, we do not guarantee that a call will be answered, that an engineer will be available, that we will attend, or any particular response or arrival time.
• Weather, safe access, site controls, parts lead times, supplier delays, third-party availability, illness, transport disruption, operational restrictions and events outside reasonable control may affect attendance and completion.
• Urgent or out-of-hours work may be charged at a different rate where advised and agreed with the customer before work begins where practicable.

12. Payment, invoices and Bitcoin

• Invoices are due on receipt unless a quote, invoice or written agreement states otherwise.
• Deposits, proformas or advance parts payments may be required before ordering parts, reserving capacity, starting work or continuing work.
• Late payment may result in paused work, withheld release of supplied parts where legally effective, recovery steps, interest, statutory compensation or reasonable recovery costs depending on customer status and applicable law.
• We may accept payment in Bitcoin for approved work where this is agreed in advance. Acceptance is at our discretion and agreed job by job; we are not obliged to accept Bitcoin for any particular job.
• Where Bitcoin payment is agreed, the quotation, invoice and any credit or refund remain denominated in the invoice currency stated on your quotation or invoice. We supply the payment details and the amount of Bitcoin payable when payment falls due, and any refund or credit is calculated against the invoice value in that currency rather than the value of Bitcoin at any later date.
• Accepting Bitcoin is a means of settling an invoice only. We do not provide exchange, custody, brokerage or investment services, and we do not hold funds on your behalf. See our Bitcoin Payment Terms.

13. Cancellation, missed access and abandoned visits

• If a customer cancels, postpones, fails to provide access, provides materially incorrect information, or makes attendance unsafe, CME may charge for reasonable direct costs, time already spent, parts already committed and aborted travel where fair and lawful.
• We do not impose blanket non-refundable deposits. Deposit treatment depends on what has actually been committed, ordered, supplied or lost, and on the customer status and applicable law.
• Consumer cancellation rights are addressed in Part C below.

14. Collection, storage and customer property

• The customer should collect parts, equipment or assets, or arrange site access for completion, within a reasonable time after we ask them to do so.
• If property is left uncollected, we may charge reasonable storage or handling costs where they have been agreed or where the law permits recovery of those costs.
• We do not claim a general contractual right to sell a customer's vessel or equipment under these online Terms alone. Any retention, disposal or sale of uncollected property will be handled under applicable Scottish law, reasonable notice and any separate written agreement.

15. Warranty and rectification

• We will perform services with reasonable care and skill.
• Workmanship concerns should be reported promptly so we can inspect, diagnose and, where appropriate, rectify the issue before disproportionate third-party costs are incurred.
• Manufacturer or supplier warranties on parts are separate from CME workmanship.
• Customer-supplied parts are not warranted by CME as products, although our fitting workmanship remains our responsibility.
• Further detail is in our Warranty and Rectification Policy.

16. Reports, documents, photographs and intellectual property

• Reports and documents are prepared for the named customer, asset, date and instructed scope. Unless we agree otherwise in writing, they should not be treated as a full survey, valuation, class report, seaworthiness certificate or general safety certificate.
• Findings are based on information available and areas inspected at the relevant time. Uninspected, inaccessible or unrelated systems are outside scope unless expressly stated.
• Operational photographs, videos and attachments may be used as job evidence, customer-report material or internal records. We will not treat operational evidence as consent for marketing or social-media use.
• CME retains intellectual property in its report format, templates, technical notes, methods and original written material, subject to the customer's right to use documents supplied for the purpose for which they were provided.

17. Liability that cannot be excluded

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights where exclusion is prohibited, or any other liability that cannot lawfully be excluded or limited.

18. Confidentiality and personal data

We will treat commercially sensitive customer, asset and site information with appropriate care and share it only where needed for the work, administration, insurance, legal advice, payment, subcontracting or compliance. Personal data is handled under our Privacy Policy.

19. Complaints, disputes and governing law

If something is not right, contact us promptly so we can investigate and propose a proportionate resolution. Our Complaints Procedure explains how to raise a concern. These Terms are governed by the laws of Scotland and, subject to any mandatory consumer protections, disputes are subject to the courts of Scotland.

Part B - Additional Terms Applying to Business Customers

20. Business authority and payment

• A business customer confirms that the person accepting a quote or instruction has authority to bind the business, owner, manager, operator or bill-to party identified in the customer document.
• For business-to-business debts, CME reserves its rights to claim statutory interest, fixed compensation and reasonable recovery costs where the Late Payment of Commercial Debts regime applies.
• If a business asks us to invoice a third party, the instructing business remains responsible for payment unless we expressly agree in writing to release it and contract only with that third party.

21. Commercial loss and downtime

Subject to clause 17 and any written agreement to the contrary, CME is not liable to a business customer for loss of profit, charter revenue, hire, use, production, revenue, business opportunity, anticipated savings, goodwill, or indirect or consequential commercial loss, except to the extent such exclusion is not reasonable or lawful in the circumstances.

22. Business liability cap

No general aggregate liability cap is set by these online Terms. Any cap should be stated in the quote, service agreement or maintenance contract and aligned with the contract value, risk profile and CME's insurance position. This is a business, solicitor and insurer decision, not an implied website term.

23. Business indemnities

A business customer must indemnify CME against third-party claims, losses and costs arising from the customer's unauthorised instruction, inaccurate authority information, unsafe site information, breach of these Terms or customer-appointed third-party actions, except to the extent caused by CME's negligence, breach of contract or other legal responsibility.

24. Third-party reliance on business reports

No third party may rely on a CME report prepared for a business customer without CME's written agreement. If a report is to be shared with an owner, insurer, buyer, finance provider, authority or other third party, the customer should tell us before we issue it so reliance terms can be agreed.

Part C - Consumer Rights and Additional Terms

25. Statutory consumer rights

If you are a consumer, you have statutory rights that these Terms do not remove. Services must be performed with reasonable care and skill. Certain statements we make about CME or the work may become terms of the contract. If no completion time is agreed, the service must be completed within a reasonable time. If no price is agreed, the consumer must pay a reasonable price.

26. Consumer cancellation rights

• If a consumer contract is made at a distance or away from CME's business premises, statutory cancellation rights may apply for 14 days unless an exception applies.
• If you ask us to start work during a cancellation period, we may need your express request and acknowledgement before we start. If you later cancel after work has started, you may have to pay a proportionate amount for work supplied before cancellation.
• If a service is fully performed during the cancellation period after the required express request and acknowledgement, the cancellation right may be lost where the law permits.
• The urgent repair or maintenance exception is limited. It may apply where you specifically request a visit for urgent repair or maintenance, and only to work and parts necessary for that urgent request. Additional work should be separately authorised.
• Normal planned marine, generator or maintenance work should not be treated as urgent merely to avoid cancellation rights.

27. Consumer price changes and additional work

We will not rely on these Terms to impose unlimited consumer price increases. If hidden conditions or extra faults materially change the work, we will explain the issue and seek appropriate authorisation before carrying out additional chargeable work, except where immediate action is reasonably necessary to protect safety, property or the environment.

28. Consumer deposits, cancellation fees and access failures

Any consumer deposit, cancellation charge, access-failure charge or aborted-visit charge must be fair, proportionate and linked to genuine costs or losses that CME cannot reasonably avoid. We will not treat a consumer deposit as automatically non-refundable in all circumstances.

29. Consumer warranty and rectification

Consumers should give CME a reasonable opportunity to inspect and, where appropriate, repeat performance or rectify workmanship concerns. This does not remove any statutory remedy that cannot lawfully be restricted.

Company details

Coastal Marine Engineering Ltd
Company number: SC815311
Registered in Scotland
Registered office: Clyde Offices, 48 West George Street, Glasgow, G2 1BP
Phone: +44 7934 274176
Email: [email protected]

Last reviewed and updated: 30 August 2026